I was impresssed with the Service Account Manager’s quick thinking in moving me up the queue and saving the time and expense of shuttling me home and back for a job that was going to be fairly quick. She was very efficient and sharp. I also noticed she took charge of matters and delegated tasks to people very capably (i.e. assigning jobs to various employees such as snow removal, or switching who did what on the cars that were there). She is a leader of the group and prioritizes very well.